Last Updated: July 21, 2026
At Manana, we take pride in offering handmade rugs and carefully inspect our products before dispatch. We want you to be satisfied with your purchase.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the rug must:
- Be unused
- Be in its original condition
- Not have been washed, altered, damaged, or stained
- Be returned with any original packaging where applicable
We reserve the right to refuse a return if the product has been used, damaged, altered, or returned in an unsuitable condition.
2. Custom and Specially Made Rugs
Custom-made, personalized, or specially commissioned rugs are generally not eligible for return or exchange, unless they arrive damaged, defective, or substantially different from the agreed specifications.
3. Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your rug arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery and provide:
- Your order details
- A description of the issue
- Clear photographs or videos of the product and packaging
We will review the issue and, where appropriate, offer a replacement, exchange, repair, or refund.
4. Return Shipping
Unless the product is defective, damaged during delivery, or incorrectly sent by Manana, the customer is responsible for the cost of return shipping.
We recommend using a trackable delivery service when returning an item.
Manana is not responsible for items lost or damaged during return shipping.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the outcome.
If your return is approved, the refund will be processed using the original payment method where possible.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges may not be refundable unless the return is due to an error or defect attributable to Manana.
6. Exchanges
Exchanges may be offered at our discretion and are subject to product availability.
If the replacement item has a different price, the difference may be payable by the customer or refunded accordingly.
7. Order Cancellations
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been dispatched, it may no longer be possible to cancel it.
8. How to Request a Return
To request a return, contact us at:
Email: manana.rugs@gmail.com
Phone: +92 333 4762172
Please include your order number and explain the reason for your return.
9. Contact
If you have any questions about our Refund & Return Policy, please contact Manana before returning an item.