Last Updated: 23-06-26

Welcome to Manana. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions govern your use of our website and the purchase of products offered through our online store.

By placing an order, you confirm that:

• You are at least 18 years of age or have permission from a parent or guardian.
• The information you provide is accurate and complete.
• You agree to these Terms & Conditions.

We reserve the right to update or modify these terms at any time without prior notice.

2. Products

We specialize in handcrafted rugs and home décor products.

As many of our products are handmade:

• Slight variations in color, texture, size, and pattern are natural and should not be considered defects.
• Product images are intended to represent the item as accurately as possible; however, actual colors may vary depending on your screen settings.

3. Pricing

All prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to:

• Change prices without prior notice.
• Correct pricing errors if they occur.
• Cancel orders resulting from incorrect pricing or technical errors.

4. Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Incorrect customer information

5. Payment

We accept the payment methods displayed at checkout.

Orders will only be processed after successful payment confirmation unless Cash on Delivery (COD) is selected (if available).

6. Shipping & Delivery

Delivery times are estimates and may vary depending on your location.

We are not responsible for delays caused by:

• Courier services
• Weather conditions
• Public holidays
• Circumstances beyond our control

Customers are responsible for providing accurate shipping information.

7. Returns & Exchanges

We want you to be satisfied with your purchase.

Returns or exchanges may be accepted if:

• The item is damaged upon delivery.
• An incorrect product is received.
• The return request is made within 7 days of receiving the order.

Returned products must be:

• Unused
• In original condition
• In original packaging

Customized or made-to-order products cannot be returned unless they arrive damaged or defective.

8. Refunds

Approved refunds will be processed through the original payment method where applicable.

Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

9. Intellectual Property

All content on this website, including:

• Images
• Logos
• Product descriptions
• Graphics
• Text

is the property of Manana and may not be copied, reproduced, or distributed without prior written permission.

10. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Upload malicious software or harmful content.
• Interfere with the website’s functionality.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We are committed to protecting your data and using it only for order processing, customer support, and improving our services.

12. Limitation of Liability

To the fullest extent permitted by law, Manana shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of the website
• Purchase or use of our products
• Delivery delays
• Technical issues

Our maximum liability shall not exceed the amount paid for the purchased product.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Manana
📧 Email: manana.rugs@gmail.com
📞 Phone: +92 3334762172
📍 Pakistan